VICIdial Services
Managed VICIdial hosting, installation, migration, support and carrier integration.
VICIdial Services
Service matrix
Service matrix
Product-specific detail
Service matrix. Managed VICIdial hosting, installation, migration, support and carrier integration.
Commercial Flexibility
Commercial Pathways: Retail vs. Wholesale
Choose between instant self-serve rate discovery for modern business communications or bespoke high-capacity bilateral carrier interconnects
Retail & Business Communications
On-demand, pay-as-you-go global voice, messaging, and virtual numbers with zero contract lock-in and instant rate transparency.
What's Included
- Transparent Public Rates: Instant rate search across global destinations with sub-second lookups.
- No Sneaky Minimums: Top up only what you consume with exact per-second billing granularity.
- Developer Quickstart: Instant REST API token access, webhooks, Postman collections, and SDKs.
- Redundant Architecture & Support: High-availability geo-redundant routing with 24/7 technical desk access.
Carriers & High-Volume Wholesale
Bespoke LCR and CLI rate decks, massive CPS concurrency, direct bilateral cross-connects, and priority NOC engineering.
Enterprise & Carrier SLA
- Bespoke Bilateral Rate Cards: Tailored pricing tiers for high-volume call centers and aggregator traffic.
- Ultra-High Concurrency: Elastic SIP trunks engineered to scale call throughput dynamically without clipping.
- Direct Carrier Interconnects: Geo-redundant PoPs with STIR/SHAKEN Level-A attestation and CLI preservation.
- Dedicated Interconnect Engineer: 1-on-1 onboarding, custom SIP trunk tuning, and priority 24/7 NOC channel.
| Commercial Dimension | Retail & Business Path | Wholesale & Carrier Interconnect |
|---|---|---|
| Minimum Monthly Commitment | $0 / No Minimum | High Volume ($1k+ / Bespoke RFQ) |
| Call Attempt Rate (CPS) | Up to 25 CPS standard burst | Custom Scalable High CPS |
| Rate Discovery Format | Interactive Web & Public REST API | Bespoke CSV Rate Card / LCR Matrix |
| Billing Granularity | 1/1 Per-Second Billing | 1/1 or 6/6 Negotiated Bilateral Terms |
| STIR/SHAKEN Attestation | Full Level-A / Verified CLI | Full Level-A + Identity Headers / SIP Diversion |
| Support & NOC Escalation | 24/7 Support Desk & Documentation | Direct Telegram & Teams Priority NOC Channel |
DIDWire
Architecture visual
Architecture visual — Telecommunications Schematic
Verified Carrier InterconnectArchitecture visual
Carrier-grade routing with direct SBC interconnects, active-active geo-redundancy, and cryptographic attestation.
DIDWire
Migration/installation process
Define campaign and traffic policy
Start with the commercial and technical requirement.
Connect voice routes and dispositions
Keep each decision explicit, reviewable and backed by configured data.
Configure agent or AI workflow
Keep each decision explicit, reviewable and backed by configured data.
Review outcomes and quality
Use monitoring, support and audit paths once production is active.
VICIdial Services
Carrier integration section
Carrier integration section
Product-specific detail
Carrier integration section. Managed VICIdial hosting, installation, migration, support and carrier integration.
Platform Trust
Support proof
Clean E.164 normalization, direct CLI retention, and low-latency routing across global telecom markets.
Self-serve web console alongside high-throughput REST, SMPP, and SIP API endpoints for developers.
Direct bilateral communication with telecom engineers for routing tickets, interconnect sizing, and rate questions.
Public real-time incident reports, latency metrics, and component health monitoring across all services.
VICIdial Services
Quote CTA
Quote CTA
Product-specific detail
Quote CTA. Managed VICIdial hosting, installation, migration, support and carrier integration.
Deploy dedicated enterprise VICIdial cloud clusters with low-latency routing.
Turnkey NVMe servers, pre-bound carrier SIP trunk routes, multi-server database clustering, and 24/7 dedicated NOC engineering support.
Transparent Commercial Rates
Browse transparent A-Z rate decks, local DID pricing, and SMS volume tiers with zero hidden commitments.
- Live country-by-country rate search
- Downloadable CSV rate decks
- Flexible prepaid or billed terms
Enterprise & High-Volume Interconnect
Custom CPS limits, bilateral carrier agreements, dedicated account management, and SLA contract guarantees.
- Custom committed CPS thresholds
- 24/7 dedicated NOC escalation desk
- STIR/SHAKEN Level-A token signing
Programmable CPaaS APIs
Integrate voice calling, SMS/RCS messaging, and DID provisioning into your software stack in minutes.
- RESTful endpoints & real-time webhooks
- Official Node, Python, Go, and PHP SDKs
- Instant sandbox test environment